Client Relations Representative

Employment Opportunity: Client Relations Representative
Employer: Rock Lane Management, LLC (B.W. Furlong & Associates)
Employment start date: Immediate
Employment type: Full time, Hourly
Reports to: Field Services Manager

Who are we?

For over 40 years, B.W. Furlong & Associates has provided world-class equine veterinary services in Oldwick, NJ with additional locations in Ocala/Wellington, FL and Middleburg, VA. 

We pride ourselves on being progressive leaders who deliver the ultimate in veterinary care with a team of 19 highly skilled clinicians, including specialists in internal medicine, reproduction, sports medicine, and surgery. The backbone of our practice are our veterinary assistants and technicians, who work to ensure that patients receive the highest level of veterinary care. 

We invest in our team, fostering growth and skill development in a supportive atmosphere, and can proudly identify a number of technicians who have advanced into new roles throughout their time working in the practice. We encourage strong relationships through advanced training, team building activities, events, and a culture of open communication.

Where are we?

New Jersey is the east coast’s best kept secret, with our headquarters located in the idyllic countryside of Hunterdon County. The area offers easy access to New York City, Philadelphia, and the Jersey Shore along with hundreds of miles of hiking, biking, and riding trails and endless outdoor activities. Our facilities house advanced diagnostic imaging services, a rehabilitation center, surgery suites, and a full service hospital. 

What will you be doing?

We are looking to immediately fill the role of a Client Relations Representative. This is a highly visible position within the practice.  This position efficiently and effectively gathers and communicates client information and requests to ambulatory veterinarians. This includes distributing and tracking client/patient forms, ensuring client awareness of payment options for services and collecting payment at time of service. This position is well suited for someone with a strong customer service background working for a busy veterinary/medical practice or office environment with a solid understanding of equine anatomy and health conditions. Familiarity with medical and pharmaceutical terms is a plus. We are happy to provide training for the right person; someone who has exceptional relationship management skills with the ability to handle high-volume, fast-paced phone lines and retain critical patient information. The ideal candidate will enjoy working closely with veterinarians, learning something new every day, and will have a passion for providing world class care for our patients and clients. We ask that you are dependable, responsible, and willing to work hard.

Work hours are 8am- 5pm, Monday – Friday. Additional hours may be required periodically based on business need. The position is full time and based in Oldwick, NJ.

Our compensation package includes: hourly compensation starting at $21/hr, health and welfare benefits include medical, dental, and vision insurance, a student loan repayment program, 401k with 3% employer contribution, profit sharing, Paid Time Off (annual and CE), Employee Assistance Program, Long Term Disability insurance, logo wear, and discounted veterinary products and services.

Rock Lane Management, LLC, d/b/a B.W. Furlong & Associates, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Please submit your cover letter and resume via email to Melissa McCarthney, Field Services Manager, at mmccarthney@bwfurlong.com.